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PHONEPRO
The Let’s face it. Not all golfers have
access to the Internet. And many still prefer to use the phone to schedule tee
times. GolfSwitch PhonePro™ is the latest in golf reservation technology,
upgrading a golf course’s current phone system so that it can book real-time tee
times, provide directions to the course, list rates, transfer calls and much
more.
PhonePro is a 100% speech recognition system that listens and
talks to callers. Using a combination of specialized software and hardware that interfaces with a
golf course’s phone system and tee sheet, PhonePro provides top-quality service 24 hours a day.
While PhonePro is busy helping unlimited callers simultaneously, the golf course staff can be providing
personal attention to the golfers on the premises.
PhonePro uses the same speech recognition technology used by United Airlines,
and customers include TPC of Scottsdale, Capitol City Golf and Gold Canyon Golf Resort.
Features
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Real-time tee times via voice recognition
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24/7 availability – never miss a call
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Customizable recordings allow you to provide
consumers with customized greetings, course information, golf rates, directions
to the course, special announcements and more
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Call transfer ability
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Simple on/off to coincide with Pro Shop hours or busy times
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Patented phonetic recognition technology that listens to the voice of each caller and adjusts its recognition patterns by electronically analyzing your callers’ voice patterns and call history
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Powerful statistics and reporting solution to
capture number of calls, time and length, tee time inquiries, rounds booked,
cancellations, requests for rates, directions, call transfers and more
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Integrates with GolfSwitch WebPro Solution for a complete tee time reservation solution
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Compatible with most phone systems and tee
sheet independent
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Single course or multiple course options available
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Flexible financing options
How Will It Help Your Business?
Integrated Customer
Service
PhonePro works 24 hours a
day, 7 days a week, ensuring important calls get answered during peak times and
at night when the shop is closed. Using speech recognition technology so callers
can say what they want rather than fumble with pushing buttons, PhonePro books
tee times and provides information quickly and accurately.
Because PhonePro takes
care of the routine calls, a golf staff can better focus on selling merchandise
and providing superior service to customers in the shop. Most shops quickly find
they can’t live without PhonePro and are surprised by how many calls and
bookings they were missing before!
Customizable to Work the
Way You Do
PhonePro is designed to
fit the way your business works. Besides booking tee times, the system can be
tailored to deliver customized greetings, celebrity voices, directions to the
course, golf rates and other special announcements. It can also transfer calls
to other areas such as the pro shop, banquet center or tournament desk.
Quick Return on Investment
Golf course operators are
amazed at how quickly PhonePro pays for itself. Studies show that approximately
20% of calls to most pro shops occur during the hour before and after the shop
is closed. In fact, over 1/3rd of all pro shop calls occur when the shop is
closed. By installing PhonePro, these calls don’t have to go unanswered and can
instead be turned into revenue!
Provide Better Customer
Service
Most pro shop personnel
have an opinion about what constitutes good customer service. Some think it’s
always having a person answer the phone. Others think it’s answering by a
certain number of rings.
Below is a listing of
common, customer service best practices and how GolfSwitch PhonePro stacks up.
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Excellent Customer
Service
Traits |
Customer
Service Rep |
PhonePro |
|
| Picks up on Certain Number of Rings |
Sometimes |
Always |
| Consistent Phone Etiquette |
Sometimes |
Always |
| Accurate Information |
Mostly |
Always |
| Happily Repeats Directions |
Sometimes |
Always |
| Knows About Latest Specials |
Mostly |
Always |
| Can Handle Two Calls at Once |
Never |
Always |
| Can Answer Every Question |
Sometimes |
Always |
| Doesn't Make Personal Calls |
Sometimes |
Always |
| Always Healthy (Never Calls in Sick) |
No |
Always |
| On Time to Work |
Mostly |
Always |
| Celebrity or Selected Voice |
No |
Always |
| Finds and Transfers to Proper Person |
Mostly |
Always |
| Well Trained |
Mostly |
Always |
| Answers All Calls |
During Working Hours Only |
Always |
Statistics at Your
Fingertips
PhonePro comes complete
with an industrial-strength statistics engine and reporting solution. This
system automatically logs statistics about each call, providing system
administrators and golf course management with a convenient way to monitor
caller behavior and tee time reservations.
PhonePro can even be setup
to record caller responses to aid in tuning for regional voice variances or as a
record of each transaction. And all reports can be exported to Microsoft Excel
for further analysis and customization!
PhonePro reports provide a
great way to answer questions such as which days have the heaviest call volume
and which days have the most bookings, and it even enables month-to-month
comparisons.
Service Fees & Setup Options
Setup & Licensing Fees
For pricing options, please contact a GolfSwitch Sales Representative.
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